Our Forever Money-Back Guarantee
If you're not happy with an Eavara product you bought from eavara.com, we'll refund it. There's no time limit and you don't need to send the product back.
How to request a refund
- Email help@eavara.com with your name, the email or address on the order, and your order number if you have it.
- Tell us which products you'd like refunded. A reason helps us improve but isn't required.
- We'll confirm by email and refund the amount you paid for those products to your original payment method, usually within 5 business days. Your bank may take a few more days to post it.
Good to know
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Shipping: original shipping charges are refunded only if the product arrived damaged or we sent the wrong item.
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Discounts and free items: we refund what you actually paid. Free gifts and promotional items aren't refundable.
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Subscriptions: each subscription order is covered like any other order. To stop future orders, cancel your subscription (see our Terms of Service). Cancelling doesn't affect your right to a refund.
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If the original payment method is closed: we'll send an Eavara gift card or another refund method we agree on with you.
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Amazon and other stores: for products bought on Amazon, email us at help@eavara.com and we'll help. Refunds may be handled through Amazon's own return process.
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Damaged or wrong items: email us within 30 days of delivery with a photo and we'll send a replacement or refund, including shipping.
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Reasonable use: the guarantee is for personal use. We may decline repeated refund requests on the same product or requests tied to resale.
Questions? Email help@eavara.com or write to Eavara LLC, PO Box 1011, Kapaau, HI 96755.