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FREQUENTLY ASKED QUESTIONS

SHIPPING AND RETURNS

  • What is your shipping policy?

    We are happy to offer FREE Standard Shipping for all US Orders!


    Your product will arrive within 2-10 Business Days.

  • What is your return policy?

    We back all of our products with our Forever Guarantee. If you are not 100% satisfied with your purchase, please follow these instructions to request a refund:


    -Please contact us at help@eavara.com for a reimbursement request.


    -Let us know your Name, Address & Order # so that we can locate a record of your purchase.


    -Refunds will be issued in the original form of payment.


    No need to return any products! Learn more about our Forever Guarantee.

  • I opened and used the product. Can I still return it?

    With our Forever Guarantee, we can offer you a refund at any time even if you have opened or used a product. Click here to learn more about the refund process.

PRODUCT QUESTIONS

  • Does Eavara's Botanical Facial Cleanser remove makeup?

    Yes, Eavara's Botanical Facial Cleanser helps remove light makeup while it cleanses. Its blend of tamanu and coconut oils helps lift makeup, sunscreen, oil, and the day's buildup without leaving skin feeling stripped, while activated charcoal helps remove surface impurities. It is formulated without sulfates or parabens, so it cleans thoroughly while leaving skin feeling balanced rather than tight or dry.

  • What does Eavara's Botanical Facial Cleanser do for your skin?

    Eavara's Botanical Facial Cleanser is a multi-tasking cleanser that cleans, lightly exfoliates, and nourishes in one step. Tamanu and coconut oils help lift buildup and leave skin feeling hydrated, activated charcoal helps remove surface impurities, and antioxidant-rich botanicals support a healthier-looking complexion. It is sulfate- and paraben-free, making it a gentle daily cleanser for most skin types, including many people with sensitive skin.

  • Is Eavara's Grass-Fed Tallow Cleanser good for dry or sensitive skin?

    Yes, Eavara's Grass-Fed Tallow Cleanser is especially suited to dry, sensitive, or mature skin. It pairs the brand's gentle, non-stripping botanical cleansing base with nutrient-dense grass-fed beef tallow to support the skin barrier, plus orange peel oil, activated charcoal, green and white tea extracts, tamanu oil, hyaluronic acid, and vitamin B5. It cleanses without leaving skin feeling tight.

  • What's the difference between Eavara's two cleansers?

    Eavara makes two cleansers: the Botanical Facial Cleanser and the Grass-Fed Tallow Cleanser. The Botanical Facial Cleanser is the original plant-based, vegan formula suited to most skin types. The Grass-Fed Tallow Cleanser uses the same gentle base but adds grass-fed beef tallow for extra barrier support and richness, making it a better fit for dry, sensitive, or mature skin. The tallow version is not vegan.

  • What does Eavara's Anti-Aging Youth Firming Serum do?

    Eavara's Anti-Aging Youth Firming Serum is designed to reduce the look of fine lines and wrinkles while helping the skin look firmer and more toned. Its key active, Sesaflash (derived from sesame seed), provides a rapid temporary smoothing and tightening effect, while organic hibiscus and kukui nut oil help hydrate the skin. Apply 2-3 pumps to clean skin on the face, neck, and decolletage, morning and evening, then follow with an Eavara moisturizer.

  • Is Eavara's Anti-Aging Youth Firming Serum safe to use around the eyes?

    Eavara's Anti-Aging Youth Firming Serum is best kept off the immediate eye area. It contains Sesaflash, a tightening agent, and acetyl hexapeptide-30, so it's formulated for the face, neck, and décolletage rather than the delicate skin around the eyes. For the eye area, Eavara recommends the Ultra Radiant Eye Cream, which is made specifically for that zone.

  • What is Sesaflash in Eavara's Anti-Aging Youth Firming Serum?

    Sesaflash is a fast-acting skin-tightening ingredient derived from sesame seed, and it is the signature active in Eavara's Anti-Aging Youth Firming Serum. It forms a light, flexible film on the skin's surface to help temporarily smooth, tone, and firm the look of skin. The serum also includes hibiscus and kukui nut oil for hydration. Because Sesaflash is sesame-derived, people with a sesame allergy should take note.

  • Is Eavara's Pure Balance Tallow Serum a moisturizer or a serum?

    Eavara's Pure Balance Tallow Serum is a lightweight serum designed to deliver rich nourishment in a thinner, faster-absorbing texture. It combines 100% grass-fed beef tallow with hyaluronic acid, jojoba oil, green tea, niacinamide, tamanu oil, and vitamin E to hydrate, soften, and improve the look of dull or uneven skin. It may suit skin prone to dryness, redness, irritation, or dehydration. Patch testing is recommended for sensitive or acne-prone skin. It is not vegan.

  • Does Eavara's Pure Balance Tallow Serum contain real beef tallow?

    Yes, Eavara's Pure Balance Tallow Serum contains 100% grass-fed beef tallow as a core ingredient. Tallow contains fatty acids also found in the skin's lipid barrier, so it can help dry skin feel softer, more comfortable, and more replenished. The serum also contains hyaluronic acid, jojoba, green tea, niacinamide, and tamanu oil. Because it contains beef tallow, this serum is not vegan.

  • What does Eavara's Ultra Face Moisturizer do, and was it called something else before?

    Eavara's Ultra Face Moisturizer is a lightweight daytime moisturizer that hydrates and helps reduce the look of fine lines and wrinkles. It was previously sold as the Pure Paradise Day Cream. The formula features organic aloe vera, olive oil, hyaluronic acid, cocoa and shea butters, green tea, and vitamins B2, B5, and B12. Massage a pearl-size amount onto clean skin before makeup for a hydrated, glowing finish.

  • Is Eavara's Ultra Face Moisturizer good under makeup?

    Yes, Eavara's Ultra Face Moisturizer works well as a makeup base. It's lightweight and fast-absorbing, and its botanical ingredients plump and hydrate the skin to create a smooth canvas for makeup. Apply a pearl-size amount to clean skin and let it absorb before applying foundation. It can also be worn on its own for a natural, dewy glow.

  • What does Eavara's Age Defying Moisturizer do?

    Eavara's Age Defying Moisturizer is a daily moisturizer built around Hawaiian botanical oils. It uses macadamia nut, kukui nut, and avocado oils alongside rosehip oil, mango butter, shea butter, hyaluronic acid, and apple stem cell extract to hydrate, soften, and improve the look of skin texture and uneven tone. Customers often describe it as moisturizing without feeling heavy or greasy, suitable for twice-daily use.

  • Is Eavara's Age Defying Moisturizer heavy or greasy?

    No, Eavara's Age Defying Moisturizer is designed to be moisturizing without feeling heavy or greasy. A little goes a long way. A small amount absorbs into the skin and leaves it soft rather than oily, which is why many customers use it both morning and night. Its Hawaiian oils, including macadamia and kukui nut, nourish the skin while keeping the finish light.

  • What makes Eavara's Pure Paradise Night Cream different from the daytime moisturizers?

    Eavara's Pure Paradise Night Cream is formulated for nighttime use, with Retinol GS50, retinyl palmitate, and hyaluronic acid to help improve the look of wrinkles, uneven tone, and mature skin texture. It is richer and more treatment-focused than Eavara's daytime moisturizers. Apply a pearl-size amount before bed. Because it contains vitamin A derivatives, Eavara recommends avoiding it during pregnancy or nursing unless cleared by a healthcare provider.

  • Does Eavara's Pure Paradise Night Cream contain retinol?

    Yes, Eavara's Pure Paradise Night Cream contains retinol in the form of Retinol GS50, along with retinyl palmitate—both are forms of vitamin A. Applied at night, these ingredients help improve the look of wrinkles, uneven tone, and age-related texture over time. Because topical vitamin A products are commonly avoided during pregnancy and breastfeeding unless cleared by a healthcare provider, Eavara suggests choosing a retinol-free product during those times.

  • Can I use Eavara's Pure Paradise Night Cream around my eyes?

    No, Eavara's Pure Paradise Night Cream should be kept off the delicate eye area. For the under-eye and orbital area, Eavara recommends the Ultra Radiant Eye Cream, which is formulated specifically for that zone. Apply the Night Cream to the face and neck, avoiding the immediate eye area.

  • What does Eavara's Ultra Radiant Eye Cream do?

    Eavara's Ultra Radiant Eye Cream is a dedicated eye treatment that targets the look of wrinkles, dark circles, puffiness, and fine lines. It combines hyaluronic acid for hydration with oils and antioxidant-rich botanicals that help the eye area look smoother, softer, and more refreshed. It functions as both a hydrating cream and an anti-aging eye-area treatment, and it is intended for use around the eyes.

  • Is Eavara's Ultra Radiant Eye Cream good for dark circles and puffiness?

    Yes, Eavara's Ultra Radiant Eye Cream is formulated to improve the look of dark circles, puffiness, fine lines, and under-eye bags. Hyaluronic acid hydrates the delicate eye area, while antioxidant-rich botanicals and nourishing oils help the skin look firmer and more rested. Apply gently to the orbital area and under-eye, morning and night, avoiding direct contact with the eyes.

  • What is Eavara's Beef Tallow Balm and what is it used for?

    Eavara's Beef Tallow Balm (also called the Tallow Moisturizer) is a rich, whipped balm made with grass-fed beef tallow, Hawaiian kukui nut oil, tamanu oil, and manuka honey. It deeply nourishes, soothes the feel of dryness, and helps skin look more supple and comfortable. It melts on contact and can be used anywhere on the body, including the lips. Because it contains tallow and honey, it is not vegan.

  • Can I use Eavara's Beef Tallow Balm on my lips and body, not just my face?

    Yes, Eavara's Beef Tallow Balm is suitable for use on the lips and anywhere on the body, not just the face. It's made with clean, nourishing ingredients and no synthetic fragrances or harsh chemicals, so it works well for soothing dry or sensitive skin from head to toe. Many customers use it on dry patches, elbows, and lips as a multipurpose balm.

  • Does Eavara's Beef Tallow Balm smell like beef?

    No, Eavara's Beef Tallow Balm does not have a beefy smell. It has a light, naturally derived passion fruit and hibiscus scent with no synthetic fragrance. The formula is whipped smooth and melts on contact, absorbing without a greasy residue. Customers frequently describe the scent as a light, sweet tropical aroma.

  • Is Eavara's Beef Tallow Balm non-comedogenic?

    Eavara's Beef Tallow Balm is a rich, nourishing balm best suited to dry skin. It has not undergone formal non-comedogenic testing, so for acne-prone skin, the Daily Defense Dermal Mist and Pure Relief Rescue Spray are Eavara's officially recommended starting points. Tallow contains fatty acids also found in the skin's lipid barrier, but richer balms can affect acne-prone skin differently, so patch testing is recommended.

  • What does Eavara's Copper Peptide Serum do?

    Eavara's Copper Peptide Serum is a firming and smoothing treatment built around GHK-Cu (copper tripeptide) plus palmitoyl tripeptide-1 and tetrapeptide-7. These peptides help improve the look of firmness, fine lines, skin texture, and resilience. Hyaluronic acid, jojoba oil, and green tea hydrate and provide antioxidant support. Apply a few drops to clean skin on the face, neck, and decolletage morning and evening, then follow with an Eavara moisturizer. The formula is vegan and free of synthetic fragrance.

  • What does Eavara's Methylene Blue Peptide Serum do?

    Eavara's Methylene Blue Peptide Serum targets brightness, radiance, and the visible signs of aging. Methylene blue is an antioxidant studied for its role in helping skin cells resist oxidative stress. Eavara pairs it with the same peptide complex found in the Copper Peptide Serum - GHK-Cu, palmitoyl tripeptide-1, and tetrapeptide-7 - plus hyaluronic acid, jojoba, and green tea. The result is a serum designed to brighten and support a more youthful-looking complexion. Smooth a few drops onto clean skin across the face, neck, and decolletage twice daily, morning and night, and follow with your favorite Eavara moisturizer. The formula is vegan.

  • What's the difference between Eavara's Copper Peptide Serum and Methylene Blue Peptide Serum?

    Eavara's two peptide serums share the same nourishing peptide-and-hydration base, but they are tuned to different cosmetic goals. Choose the Copper Peptide Serum if your focus is the look of firmness, texture, and skin resilience. Choose the Methylene Blue Peptide Serum if your focus is brightness, radiance, and antioxidant support. Both are vegan, fragrance-free, and layer well under an Eavara moisturizer.

  • Are Eavara's Copper Peptide and Methylene Blue serums safe around the eyes?

    Eavara's Copper Peptide and Methylene Blue serums are gentle enough to apply on the orbital bone area, but they aren't formulated specifically for the eyes, so avoid direct contact with the eye itself. For targeted eye-area concerns, Eavara's Ultra Radiant Eye Cream - made specifically for that zone - is the better choice.

  • What is Eavara's Daily Defense Dermal Mist used for?

    Eavara's Daily Defense Dermal Mist is a lightweight, dermatologist-tested facial spray that helps skin feel fresh, balanced, and comfortable throughout the day. It helps reduce surface impurities, calm the feel of stressed skin, and support a healthy-looking skin barrier - without drying or stinging. Made from just three ingredients - water, sodium chloride, and hypochlorous acid (HOCl) - it delivers an ultra-fine mist that absorbs without residue. HOCl is a molecule the body naturally produces as part of its immune defense. The mist is ideal for post-workout, travel, post-sun, and everyday use. It is vegan and fragrance-free.

  • What is Eavara's Pure Relief Rescue Spray, and how is it different from the Daily Defense Dermal Mist?

    Eavara's Pure Relief Rescue Spray is a lightweight hypochlorous acid mist made to calm, refresh, and support skin that feels irritated, reactive, or blemish-prone on the face and body. It helps reduce surface impurities while giving stressed skin a clean, soothing reset. Use it on blemish-prone areas, back blemishes, dry-feeling irritated patches, and post-treatment skin when appropriate. It shares the same gentle three-ingredient formula (water, sodium chloride, HOCl) as the Daily Defense Dermal Mist - the difference is purpose: the Rescue Spray is the soothing reset for stressed skin, while the Dermal Mist is the everyday refresher for daily balance. Both are vegan and fragrance-free.

  • What's the right order to use Eavara's products in?

    Eavara recommends a simple three-step routine: cleanse, target, then moisturize. Start with a cleanser (the Botanical Facial Cleanser or Grass-Fed Tallow Cleanser), apply your serum or eye treatment next, and finish with a moisturizer. Use the Ultra Face or Age Defying Moisturizer by day and the Pure Paradise Night Cream at night. Applying products thinnest to thickest helps each layer absorb properly.

  • How long will it take me to see results?

    You will get the best results from consistent use of our products over at least 30 days (which is why we offer a Forever Guarantee). We use active, plant based ingredients that nourish the skin and overtime deliver dramatic results. One thing to remember is that healthy skin is a result of both external and internal factors like stress, diet, exercise, etc.

  • Is the Botanical Facial Cleanser supposed to be a black/grey color?

    Yes, it is! In our cleanser we use coconut charcoal (to detoxify the skin) and we use Tamanu Oil which is a dark green color.

  • What is the fragrance in your products?

    We use premium essential oils that conform to FDA standards. The oils are made in the USA and never tested on animals. When you have more than one essential oil mixed together, the FDA mandates that we call it “parfum” or “fragrance”.

  • Is Eavara cruelty-free?

    Yes — all of our products are never tested on animals.


    We do not conduct animal testing, and we do not work with suppliers who test finished products on animals.


    Some of our formulations (5 out of 9) are fully vegan and contain no animal-derived ingredients.


    A few of our products contain ethically sourced, grass-fed beef tallow. These products are not vegan, but they are still cruelty-free in the sense that no animals are harmed or tested on during product development. Our tallow is sourced as a byproduct of the food industry from farms that prioritize humane and regenerative practices.


    If you prefer strictly vegan products, you can find those clearly labeled on each product page.

  • Are Eavara products gluten-free?

    Yes, all of our products are gluten-free and paraben-free.

  • I don't know what products to buy. I need help.

    We would love to help you decide which products are best for you! Email us at help@eavara.com

  • In what order should I apply my products?

    Applying skin care in the proper order ensures that your skin receives the full benefit of each product!


    Try using a 3 step process: Cleanse, Treat, Moisturize.


    Start with the cleanser, then apply face and/or eye serum and finish with a hydrating moisturizer.

  • I have very sensitive skin, should I try Eavara products?

    Many customers with sensitive skin have loved our skincare! But, we always suggest patch testing any product before applying to ensure that you do not have a reaction.

    INGREDIENT FAQs

  • Why does Eavara use beef tallow in skincare?

    Eavara uses grass-fed beef tallow because it contains fatty acids also found in the skin's natural lipid barrier, which may help dry skin feel softer, more replenished, and more comfortable. Tallow is rich in skin-conditioning fatty acids such as oleic, palmitic, and stearic acids. In Eavara's formulas, it is paired with botanicals and humectants to support a soft, moisturized feel. Eavara uses it in its tallow cleanser, balm, and Pure Balance Tallow Serum.

  • Is the beef tallow in Eavara products grass-fed?

    Yes, Eavara uses 100% grass-fed beef tallow in its tallow products, including the Grass-Fed Tallow Cleanser, Beef Tallow Balm, and Pure Balance Tallow Serum. Grass-fed tallow is prized for its nutrient density and its blend of fatty acids and fat-soluble vitamins that nourish and support the skin barrier. These tallow-based products are not vegan because they contain animal-derived ingredients.

  • What is kukui nut oil and why is it in Eavara products?

    Kukui nut oil is a lightweight Hawaiian oil rich in linoleic acid, and it appears in several Eavara products, including the Age Defying Moisturizer, Beef Tallow Balm, and Anti-Aging Youth Firming Serum. It helps soothe the feel of dryness and supports moisture retention, and it has long been used in Hawaii to care for dry or irritated-feeling skin. For those with nut allergies, it is worth noting it is a tree nut oil.

  • What does tamanu oil do for the skin?

    Tamanu oil is a botanical oil known for its rich, skin-conditioning feel, and it is used across several Eavara formulas, including both cleansers, the Beef Tallow Balm, the Pure Balance Tallow Serum, and the Anti-Aging Youth Firming Serum. It helps improve the look of dry, stressed, or uneven skin and acts as a moisturizer. Eavara favors it as part of its Hawaiian-inspired, barrier-supporting ingredient lineup.

  • What is hyaluronic acid and which Eavara products contain it?

    Hyaluronic acid is a hydration ingredient that occurs naturally in the body and can bind many times its weight in water, helping skin look plumper and smoother. It appears in many Eavara products, including the Ultra Face Moisturizer, Age Defying Moisturizer, Pure Paradise Night Cream, Ultra Radiant Eye Cream, and the Pure Balance Tallow Serum. It draws moisture into the skin to soften the look of fine lines.

  • Is the hyaluronic acid in Eavara products vegan?

    Yes, the hyaluronic acid Eavara uses is plant-derived (vegan). Eavara's non-tallow line is fully vegan, while its tallow products are not vegan because they contain grass-fed beef tallow. If avoiding animal-derived ingredients matters to you, choose from Eavara's non-tallow products.

  • What does niacinamide do in skincare?

    Niacinamide is a form of vitamin B3 that helps brighten the look of skin, even out the appearance of tone, and support a healthy-looking barrier. In Eavara products, it appears in the Pure Balance Tallow Serum, where it works alongside tallow, hyaluronic acid, and tamanu oil to brighten and balance the appearance of the complexion. It is generally well tolerated by many skin types, including sensitive skin.

  • What is Sesaflash and is it natural?

    Sesaflash is a fast-acting skin-tightening agent derived from sesame seed, used in Eavara's Anti-Aging Youth Firming Serum. It works on contact to smooth, tone, and firm the look of the skin. Because it's sesame-derived, anyone with a sesame allergy should be aware of its presence in that serum. It delivers a visible, immediate tightening effect.

  • Does Eavara use retinol, and which product has it?

    Yes, Eavara uses retinol in its Pure Paradise Night Cream, in the form of Retinol GS50 along with retinyl palmitate. Retinol is a vitamin A derivative that helps improve the look of wrinkles, uneven tone, and age-related texture over time. Because topical vitamin A products are commonly avoided during pregnancy and breastfeeding unless cleared by a healthcare provider, Eavara suggests a retinol-free product during those periods. It is the only Eavara product containing retinol.

  • What Hawaiian ingredients does Eavara use?

    Eavara builds its formulas around Hawaiian botanicals. Signature Hawaiian-inspired ingredients include kukui nut oil, macadamia nut oil, tamanu oil, and avocado oil, which appear across products like the Age Defying Moisturizer and Beef Tallow Balm. These oils contain fatty acids and antioxidants that hydrate and help skin look more nourished and comfortable.

  • What does activated charcoal do in Eavara's cleansers?

    Activated charcoal helps remove surface impurities, oil, and buildup, and it is used in both Eavara cleansers - the Botanical Facial Cleanser and the Grass-Fed Tallow Cleanser. It supports a deep-feeling but gentle cleanse, helping clear away buildup without stripping the skin. It is paired with hydrating oils and botanicals so the cleansers leave skin feeling clean and balanced.

  • Does Eavara use synthetic fragrance?

    No, Eavara does not add synthetic fragrance blends to its products. Product scents come from disclosed essential oils, botanical extracts, or naturally derived aromatic ingredients. This matters for people with fragrance sensitivities, although naturally derived scents can still bother some sensitive individuals. Eavara encourages customers to review the full ingredient list and patch test when sensitivity is a concern.

  • What ingredients does Eavara never use?

    Eavara formulates without parabens, sulfates, phthalates, and synthetic fragrance blends. The brand favors organic and naturally derived ingredients, using appropriate preservatives where needed to keep products stable. This clean-formulation approach is central to Eavara's identity as a Hawaii-based natural skincare brand, and applies across both its vegan and tallow product lines.

  • Does Eavara use parabens or sulfates?

    No, Eavara products are formulated without parabens or sulfates. Instead, Eavara uses naturally derived and organic ingredients along with appropriate preservatives where needed to keep formulas fresh and stable. This applies across the Eavara line, from the cleansers and serums to the moisturizers and tallow products.

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